Customer Review Platform
Hear what customers really think. Get actionable ways to improve.
We’re the only customer review platform that collects 100% verified reviews & feedback across the entire customer journey. With the most advanced analytics on the market to help you understand & take action.
Join 6,500+ brands using Feefo to make better decisions every day
The world’s largest verified reviews platform
Market-leading insights analysis
½ million feedback requests sent every day
“We were blown away by the results we’ve seen after implementing Feefo. By giving our customers a voice, we can now make smarter business decisions.”
- Digital Marketing Manager, Muddy Puddles
Why do you need verified reviews?
Open review platforms can lead to fake reviews and unreliable insights. Customers can’t trust what they’re reading. And you can’t trust the customer insights you gather from them.
Our verified-only customer review platform collects 100% genuine customer reviews and feedback. So you can hear what customers really think and know how to respond.
1.
Choose exactly when and how you want to send feedback requests and surveys after a genuine customer interaction takes place
2.
Our system automatically sends those invites out and collects responses
3.
Get 100% verified reviews to add to your website, ads and more.
4.
Analyse reviews with the most advanced analytics on the market and get actionable insights on how to improve.
How Feefo works
“We’ve seen a 3x increase in conversion rate from review readers.”
- Nick Smith, Marketing Director, Cottages.com
How does Feefo help?
“All we were getting from Trustpilot was reviews. Whereas with Feefo, we can see how clients feel at every stage of their journey with us – not just at the point of sale.”
- Dan Rose, Managing Director, Events Insurance
Why choose Feefo?
100% verified reviews
Unlike open review platforms, 100% of Feefo reviews come from real customer interactions.
Advanced analytics
Access the most advanced and in-depth analytics tools on the market.
360° insights
Collect reviews & insights across the entire customer journey, not just one tiny part of it.
Improve the customer journey
Understand what customers really think about your business, what matters to them and how you can improve across every part of the customer journey, with market-leading analytics.
Collect feedback at every touchpoint
Get tailored, actionable insights on how to improve
Identify and address issues early on
Make better business decisions
Guarantee every single customer insight comes from a genuine interaction, with verified-only review collection. So you can make the decisions that really matter to your customers, boost customer satisfaction and drive more sales.
Collect 100% verified customer insights
Send invite requests directly to real customers
Make decisions that improve the customer experience
Build customer trust
Give customers social proof they can trust and see conversions soar. Showcase 100% verified reviews across your website, ads & more.
Connect with existing & potential customers
Customisable widget gallery
Increase conversion rates & profits
